What is a chatbot + how does it work?

common chatbot use cases

They will continue to support businesses and institutions with sales, lead generation, human resources assistance, marketing, and customer support. Even though certain communications need the human touch, there are repetitive processes in every industry that chatbots can handle. Chatbots allow increased efficiency and expense reduction, which can help any business or institution.


GOL Airlines has a bot to answer questions about Covid-19 regulations, flight status, check-in information, and other things people may need to know before their flight. This is a basic, rule-based bot that captures information from the company’s help center. Here’s an example of using chatbots beyond lead generation, i.e., lead nurturing.

Chatbot Benefits

Employing a chatbot could truly be one of the best investments you could make to optimise your business’ conversions. Chatbots can handle online transactions and accept payments from within the bot itself rather than sending users to a different page and dragging on the payment process. Chatbots for e-commerce can identify the products & services that your customers are interested in.

common chatbot use cases

Customers can get an update about the shipping status of a product by a bot. First, they will need to find the shipping number of the product in their mailbox. Next, they will need to go to the delivery service website and enter the shipping number. You can design them to send an occasional meme, tell some jokes, or create quizzes.


And the customer can be an external consumer of your products and services or it can be an internal customer, like your employees. As you can imagine, not all chatbots are created equal – they all have unique purposes and functionalities that adapt to businesses and organizations’ specific needs. In this article, we analyze the characteristics of the best chatbots as well as their use in different industries. The bots can provide the latest promotional details, create a robust experience for the customers, and answer common questions by customers. Another sample of how third-party chatbots can be useful is Intercom Answer Bot. This chatbot service was developed specifically to work out customer support requests as soon as possible.

Is Siri a chat bot?

Siri is not Apple's chatbot, but AI is still a big part of Apple's strategic product plan and the future of all Apple products and services.

You need to simply type your question in the chat box and ChatGPT will generate the answer for you with useful explanations that can help students understand better. Another beneficial use of ChatGPT is its capability of writing metadialog.com design system documentation. You can use this AI chatbot for creating, managing, and consuming system design documentation. It allows users to build system architecture from scratch to develop their software product.

Help you find a business idea

This ensures that not only can their present issue be sorted, but the likelihood they will need to get in touch for the same problem in the future will fall. As a retail bank, you and your team are likely used to fielding simple questions. But at the same time, many of your customers are coming to you in times of great vulnerability.

common chatbot use cases

Chatbots can handle an unlimited number of user conversations at the same time. They can provide all basic onboarding information and answer up to 80% of routine questions, relieving your human customer service team of all that work. This AI-powered healthcare chatbot is based on the latest scientific research. It monitors and improves users’ emotional health with quick, personalized conversations.

Employer Branding: 7 Steps to Build it For Your Business

There are definitely fewer clicks involved in the process (speaking from personal experience) and the question prompts also help to reduce errors in bookings. All of these components can come in packages such as libraries that live in client or server applications, or cloud services accessible via APIs. The HR department often holds different surveys like employee satisfaction surveys, surveys after certain events, or things. Your HR managers need to send out these surveys, constantly remind people to fill them out, and later process these surveys. This takes a lot of time and effort, mainly because you need to “hunt” people down and remind them about filling out these forms.

common chatbot use cases

The chatbots can give customers 24/7 access to track orders and package information. This lowers the strain on your customer support team and gives them back time to focus on more complicated questions. Letting chatbots handle some sales of your services from the social media platforms can increase the speed of your company’s growth. But then it can provide the client with your business working hours if it’s past that time, or transfer the customer to one of your human agents if they’re available. Or maybe you just need a bot to let people know when will the customer support team be available next. This will minimize the shopper’s frustration and improve their satisfaction.

Customer Review Response

CISS uses Freshchat to help automate chat assignments to its human customer support team based on the type of customer query received. Since CISS supports a wide range of specialties, task assignments must be spot on so support requests are handled promptly. Automating your marketing campaigns can free up time for your team to focus on other tasks. And by personalizing your messages, you can increase conversion rates and improve the customer experience. You can also inform customers about upcoming events like Q&As or webinars through chatbots. Chatbots are computer programs that mimic human conversation and communicate with customers, usually on websites, social media, and other apps.

common chatbot use cases

Chatbots can also use this information to route customers to the right agent for the inquiry based on things like language, skill, or account type. This makes chatbots a helpful lead generation tool, as they can capture prospect contact information and connect the prospect to the appropriate salesperson. DeepConverse provides a low code flow builder where you can build out conversational flows without any IT expert being involved. In many of our customers the CX teams and content writers manage and author the chatbots. In regards to third party integrations such as Salesforce, Zendesk etc. many of the common functions can be done within the environment without IT support.

Work as a Therapy Bot

They can ask open-ended questions or share a feedback form in the chat widget. This helps you understand if the customers were happy with your chatbot’s performance. 47% of users are open to buying products via a chatbot, while 67% prefer using them to get faster responses and answers. Chatbots are here not only to answer visitors’ questions but also to help you increase your profit. It might be particularly useful during the holiday season when all brands announce irresistible deals to clients.

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What is the use of chatbot in daily life?

  • Make captions for social media posts.
  • Check your homework.
  • Make long articles easier to read.
  • Think of business ideas.
  • Write a great CV or resume.
  • Ask ChatGPT to read a contract and detect areas of concern.
  • Chat with ChatGPT.
  • Find love with ChatGPT.